TERMS & CONDITIONS

Thank you for choosing Sweet Honey's Bakery
These terms and conditions serve as the contract between the customer and Sweet Honey's Bakery. By paying this invoice, the customer is agreeing to these terms and conditions.
Terms and conditions are subject to change without notice. 

 

PAYMENTS
--All sales are final.
--All payments are non-refundable. Store credit can only be issued by Sweet Honey's Bakery Management. Any refund or store credit requests must be submitted in writing via email to info@sugarshakerbakery.com. Sweet Honey's Bakery has 14 days to review this request and determine an outcome. The outcome will be sent the email address of the requester.
--The initial deposit reserves your event date, is non-refundable and non-transferable. Its monetary value cannot be applied to store credit or a later dates.  When we take your event order, we begin the process of declining other orders. As we get closer and closer to your event date, the chances of re-booking your date are greatly reduced.
--The balance must be received within the following time frames below. Reservation deposits should be received within 72 hours of invoice receipt. Final payments are due on the date specified in the invoice. A 15% late fee will be charged each day the final payment is late. 

WEDDING ORDERS (wedding, grooms)
When ordering 14 days or more in advance, a 50% non­-transferable deposit in required to confirm your reservation. Final payment is due fourteen (14) days prior to event date. 
If this order has been placed within 14 days of the event date, payment in full is required to confirm your reservation.  If the event is postponed for any reason, please submit the new event date no later than 75 days prior to the event. The remaining will be split into two equal payments. The first payment is due on the ORIGINAL due date. The second payment is due fourteen (14) days prior to the NEW event date.  Any subsequent rescheduling will incur a $75 rescheduling fee for each occurrence.  A 15% late fee will be charged each day any of the aforementioned payments are late.

OCCASIONAL CAKE ORDERS (birthday, shower, anniversary, etc.)
When ordering 14 days or more in advance, a 50% non­-transferable deposit in required to confirm your reservation. Final payment is due seven (7) days before delivery or pickup of the items ordered. If this order has been placed within 14 days of the event date, payment in full is required to confirm your reservation.  A 15% late fee will be charged each day the final payment is late.

 

CHANGES
--The final date of any changes for the size, flavor, style, etc. of the cake are due 30 days prior to the event. Any changes after this date cannot be guaranteed and may be subject to additional charges. 
--All changes to existing orders must be submitted in writing through email only. Changes communicated via phone, social media messaging, text, etc. will not be honored.  
--Seasonal items may incur an additional charge or may be substituted if unavailable.

 

VARIATIONS IN DESIGN
-- While Sweet Honey's Bakery makes every effort to provide exactly the flavor, filling, decoration, size, color, shape, and design discussed during consultations, creating cake is an art form and may be subject to variations.
-- If the customer supplies an image or likeness to be created, Sweet Honey's Bakery will make every attempt to make the item as close to the likeness as possible. In the event that the product requires equipment or ingredients that cannot be obtained within the time allotted (exotic flavors, molds, shapes, stamps, texture, additional novelty such as glitter), the closest resemblance available will be used to complete the product.
-- Color matching is not a precise science and different sugar substrates take color differently. Sweet Honey's Bakery will do everything possible to make substrates match to each other and to match provided color swatches, but sometimes it is not possible to make a 100% perfect color match and some colors are just not achievable using food grade dyes.
-- Sweet Honey's Bakery cannot match a “verbal” color or a color sent via electronic device, as all monitors display color differently. To attempt a color match, you must provide a color swatch 14 days in advance of the event.
-- To maintain stability and the integrity of your event cake, The Bakery reserves the right to make design and structural changes to your cake on site or off, without prior notification.

RIGHTS & WAIVERS
-- Sweet Honey's Bakery reserves the right to take photos of the product for display or promotion without the customer's consent.
-- Sweet Honey's Bakery is not responsible for any damage to the cake after delivery/set up is complete. Cakes are heavy and require a climate controlled environment (at or below 75 degrees). 
-- If flowers are provided by an outside source, the arrangement of the flowers is included in the delivery fee. It is acknowledged by Sweet Honey's and the customer that fresh flowers are not a food product. They may contain pesticides, dirt, insects and other contaminants. 
-- If the customer elects to pick up the cake, the customer is responsible for the cake as soon as it leaves Sweet Honey's Bakery's premises. Upon visual inspection of cake and its departure from the premises, the customer approves the cake's visual appearance and waives any rights to a refund based on the style, design or visual appearance of the cake. 
-- The product may contain or come into contact with milk, wheat, nuts, soy and other allergens. The customer is responsible for notifying the guests. Sweet Honey's Bakery is not responsible for any adverse effects of allergic reactions.
-- Upon the event of a natural disaster, accident or other situation outside of Sweet Honey's Bakery's control, this contract may be voided.
-- Sweet Honey's Bakery will endeavor to perform its services in a professional manner and provide the best customer experience possible. In the event that our products or services do not meet our high standards, or the client is dissatisfied, we may--at our discretion--provide the amount paid for those products and services in the form of store credit. Sweet Honey's Bakery's total liability is hereby limited to amounts paid to Sweet Honey's Bakery for its goods and services. Sweet Honey's Bakery will not be liable for any special, incidental, punitive, or consequential damages, whether foreseen or unforeseen, regardless of whether liability is based on breach of contract, breach of express or implied warranty, negligence, strict liability, tort, or otherwise. 
-- Only items, actions and dessert details explicitly listed in the invoice are guaranteed by Sweet Honey's Bakery. 

DISPUTES & GRIEVANCES
-- All disputes and grievances concerning service rendered or products provided must be submitted in writing via email within 7 days of the date of service.  
-- All food sales are final. All payments are non-refundable. Any compensation provided in response to a dispute or grievance will be in the form of store credit only.  
-- The Parties will attempt in good faith to resolve any dispute or claim arising out of or in relation to this Agreement through negotiations between a director of each of the Parties with authority to settle the relevant dispute. If the dispute cannot be settled amicably within thirty (30) days from the date on which either Party has served written notice on the other of the dispute, then the remaining provisions of this clause shall apply.
-- Arbitration In the event of a dispute between the Owner and the Operator (other than a matter to be resolved pursuant to this clause) concerning the interpretation of any provision of this agreement or the performance of any of the terms of this Agreement, such matter or matters in dispute shall be finally settled:  a. under the Rules of Conciliation and Arbitration of the International Chamber of Commerce; b. by three arbitrators, one appointed by each Party, and the third, who shall be the chairman, selected by the two appointed arbitrators and failing agreement by the Chairman of the International Chamber of Commerce; c. the language of the arbitration shall be English; and d. the place of the arbitration shall be in Shoshone County, Idaho.
-- The determination of the arbitration entity is final and cannot be disputed further.  
-- Performance of this Agreement shall continue during arbitration proceedings or any other dispute resolution mechanism pursuant to this clause. No payment due or payable by the Owner or the Operator shall be withheld on account of a pending reference to arbitration or other dispute resolution mechanism except to the extent that such payment is the subject of such dispute.

 

CANCELLATIONS
• Any cancellations must be made 72 hours in advance in writing and will result in a Store Credit ONLY.​
Cancellation or Reschedule tasting appointment must be made 48 hours in advance or Customer has to make a new payment for new Date.